Head of Operations for Online Commerce & Delivery Platform
Key Responsibilities:
- To monitor merchant sales performance
- To supervise and manage the end-to-end operation team of the online commerce and delivery platform
- To create and build up good relationship between company and merchant to create loyalty business partner
- To monitor coordination of order processing, delivery and returns of customer orders
- Work with internal teams to plan and execute marketing campaigns and provide recommendations in optimizing user experience to improve marketing performances
- Creative, plan & brainstorm for marketing proposal / ideas / suitable marketing strategies to enhance corporate branding, bonding between clients, etc
- Generating mass leads for Juru platforms through holistic paid-owned-earned media including but not limited to our platform, social media, PR, mass media, etc
- Monitor competitor activities and research around the different ideas, campaigns, marketing channels & marketing strategies
- Negotiate with merchant to get best solution which benefit both company and merchant
- Establish and monitor implementation of internal and external controls across all operational processes with appropriate resolution of identified issues
- Lead, Supervise and provide guidance to junior executive to ensure transactions are recorded correctly and accurately for timely reporting.
- Review and check work done by the members of department to ensure accuracy of the prior to submission to management for review
- Establish and lead execution of operation strategy by setting and achieving key performance targets for: sales, marketing, product portfolio, distribution, delivery, cost, expenses, and other measurements of operational performance
- Identify, create, and develop new market opportunities, coming up with successful business proposal that secure new deals and long-term relationships
- Support and lead company products sales, growth, and continuous cost & quality improvements in the business
- Manage all sales related activities covering setting and strictly monitoring of sales targets, industry developments and ensures accurate delivery of products in all sales channels and maintaining compliance
Requirements:
- A degree from a recognized university in related field
- Minimum 5-8 years of managerial experience in F&B (Food & Beverages) and retail industry with at least 3 years’ experience in managing operations of online delivery platforms
- Able to lead the operations team effectively with strong manpower development and succession planning
- Able to communicate well in English and Malay (Fluent in Mandarin will be an added advantage).
- Highly motivated and able to work independently
- Excellent communication and interpersonal skill
- Strong analytical and critical thinking skills
Job Category: Operational
Position Name: Head of Operations for Online Commerce and Delivery Platform